Privacy Policy

1. Introduction

Flow ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional intelligence platform at signal.flowinfo.co and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Email address used for authentication and account creation
• Profile Information: Name, professional title, company, and timezone preferences
• Topic Preferences: Industries, companies, and subjects you choose to follow
• Communication Preferences: Email brief settings and notification preferences
• Feedback and Support: Information you provide when contacting us

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: Features used, articles read, searches performed, and interaction patterns
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including news providers, data aggregators, and analytics services, which we use to enhance the Service and provide personalized intelligence.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve the Service
• Personalize your intelligence feed and recommendations
• Send email briefs and notifications based on your preferences
• Process transactions and manage your subscription
• Respond to your comments, questions, and support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, email delivery, payment processing, and analytics
• Legal Requirements: When required by law, legal process, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• With Your Consent: When you have given us explicit consent to share your information

5.1 Third-Party Services

We use the following categories of third-party services:

• Cloud infrastructure and hosting providers
• Email delivery services
• Payment processors
• Analytics and monitoring tools
• AI and machine learning platforms
• News and data API providers

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure authentication via passwordless magic links
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure development practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@flowinfo.co. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly
• Authentication Cookies: Used to keep you logged in
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Service

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your personal information in accordance with this Privacy Policy and applicable law.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit use of sensitive personal information

We do not sell personal information as defined under California law.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR), including the rights described in Section 8.

Our legal bases for processing your personal information include:

• Contract: Processing necessary to provide the Service
• Legitimate Interests: Processing for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligations: Processing required by law

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

For data protection inquiries or to exercise your privacy rights, please email privacy@flowinfo.co with the subject line "Privacy Request."